Between 2002 and 2003 the Central Provident Fund Board (CPF), provider of Singapore’s social security savings plan and winner of the 2004 Singapore Quality Award, improved its Rate of Reduction in Activity Cost from -15% in 2002 to +5% in 2003. In terms of administrative efficiency, as gauged by administrative costs (as percentage of GDP)…

BPIR Categories

10.2.4 Use analytical techniques on data
15.6.11 Financial management

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