A USA trucking firm, experiencing decreasing profits and increasing insured and uninsured losses, evaluated its culture and revealed the reasons. Employee turnover was 350% versus an industry average of 100% and 80+% of worker compensation claims were filed by the 59% of the driver force who had been employed for fewer than 90 days. Using retrodiction methodology, a series of surveys, focussed on the firm's operations and employee satisfaction, to evaluate root factors and the correct sequence o...

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9.6.2 Manage employee satisfaction

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