To measure its organisational health, a US Professional Association adopted a measurement strategy defined by the IABC Research Foundation's Excellence study and conducted yearly check-up surveys of employees over two years. The second survey revealed four factors that affected organisational effectiveness but that a significant difference in opinions between managers and their work units existed and managers were significantly more positive than the work unit members about each factor. An emplo...

BPIR Categories

2.1.8 Understand the internal environment/performance
9.8.1 Manage labour-management relationships.

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