To measure its organisational health, a US Professional Association adopted a measurement strategy defined by the IABC Research Foundation's Excellence study and conducted yearly check-up surveys of employees over two years. The second survey revealed four factors that affected organisational effectiveness but that a significant difference in opinions between managers and their work units existed…

BPIR Categories

2.1.8 Understand the internal environment/performance
9.8.1 Manage labour-management relationships.

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