To properly identify critical processes in its quality management system an anonymous plastics company in Portugal established a team to create an affinity diagram. Following a brainstorming session each team member filled out cards that identified the macro-processes to be taken into account and then sorted them into levels of processes as follows: 1) First level: Cards that had something in common were grouped under a title and were then moved up one level in the organisation's layered network...

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
5.5.3 Improve process/product performance

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