To meet or exceed Customer Key Requirements (CKRs) and other stakeholder key requirements (SKRs), MidwayUSA, a US retailer and winner of the 2009 Malcolm Baldrige National Quality Award (Small Business Sector), used Lean Thinking principles to incorporate cycle time, productivity, cost control and other efficiency and effectiveness factors into the design of processes, verify improvement…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique

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