To identify the values that defined the lifeblood of the council, the London Borough of Croydon, a UK local authority, ran a series of workshops in 2007. The workshops involved staff and partner organisations and used a technique called appreciative inquiry where participants were encouraged to look at problems from a positive perspective. Workshops were…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
9.4.3 Deliver education and training

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