A key satisfier for ED patients at St David’s Healthcare (SDH), a US hospital system and winner of the 2014 Baldrige National Quality Award, was the total time spent in the ED, and to achieve this target SDH developed and implemented specific improvement actions from 2010 onwards. Against the SDH goal for ED Length of…

BPIR Categories

15.2.4 Service performance e.g. quality/delivery/value

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