Between 1999 and 2003 the Singapore National Library Board (NLB), winner of the Winner 2004 Singapore Quality Award, significantly reduced its cost of loan activity processing costs from$2.78 in 1999 to $2.38 in 2003. In most years the reductions achieved also beat the target for the particular year.

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.

OR
X
X