Participants in the 2017 Community Perception Survey conducted by SMS Research (SMS) for Adventist Health Castle (AHC) a US healthcare provider and 2017 Baldrige National Quality Award recipient, were asked to choose the best hospital for each service AHC headed off all other hospitals in five out of six areas and tied AHC’s main competitor…

BPIR Categories

15.2.1 Customer satisfaction, accolades, awards
15.2.4 Service performance e.g. quality/delivery/value
15.1.1 Strategy success measures & performance indexes

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