Bad debts as a percentage of revenue at Kindred Mountain Valley (KMV), a US Nursing and Rehabilitation Centre and winner of the 2016 Baldrige National Quality Award, matched or were near to budgeted targets from 2013 to 2016. Bad debts were at the target of 1% of revenue in 2013, 1.6% against the target of 1.5% in 2014, 2.1% against 2% in 2015 and 2.4% against the target of 2.6% in 2016....
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