Using the BSC, the retail Division of a large US bank provided a perspective of various stakeholder groups, translated strategy into measures which provided cause-and-effect relationships at various levels in the organisation, and cascaded the measures down to team and individual performance levels. Measures were benchmarked internally and externally and the BSC was applied as the basis for a short term incentive scheme. However, the targets for each measure were tied directly into the budget. T...

BPIR Categories

14.1.7 Review/evaluate performance measurement system.
14.3.2 Implement an improvement approach/method/technique

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