Performance measurement at Honeywell Federal Manufacturing & Technologies (FM&T) a US manufacturer and winner of the 2009 Malcolm Baldrige National Quality Award, was driven by the Balanced Scorecard (BSC). FM&T continually monitored quality, cycle time, productivity, cost control, and other efficiency and effectiveness factors for performance and trends in the BSC and functional scorecards. Key…

BPIR Categories

14.1.1 Design & deploy performance measurement system
14.3.2 Implement an improvement approach/method/technique

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