Balanced scorecard (BSC) based performance measurement system continually developed and improved

Club Chef, Inc., a USA food processing company with $45 million in sales, began using the balanced scorecard (BSC) in 1997 as the driver of their PM system. It is now used in Club Chef's operations, procurement, logistics, quality, human resources, finance, and sanitation departments with four to eight key performance measures in each departmental scorecard. The organisation implemented the following strategies for improvement and development of its PM system: 1) Used a grass roots approach by h...

BPIR Categories

14.1.1 Design & deploy performance measurement system
14.1.7 Review/evaluate performance measurement system.