In 2010 the Singapore Ministry of Manpower (MOM) won a Singapore Quality Association Award. To support Singapore’s strategic push for sustainable and inclusive growth the MOM focused on upgrading employability skills and built strong relations between the unions, employers and government. Internally the MOM used the balanced scorecard to drive its performance-oriented culture to achieve…

BPIR Categories

9.5.1 Develop performance management approach
14.3.3 Implement an org-wide continuous improvemnt program

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