Balanced Scorecard (BSC) drives improvement strategies at an award winning high tech manufacturer

The Philosophy, Quality Policy, and Mission focussed Medrad Inc, a US manufacturer of medical devices and winner of the 2010 Malcolm Baldrige National Quality Award (Manufacturing Sector), on creating and balancing value for customers, employees, and shareholders. One of the key approaches used to deploy these to employees was the Corporate Balanced Scorecard (BSC).. Stakeholder and stockholder interests were protected through performance on five BSC goals, customer satisfaction, employee growth...

BPIR Categories

14.1.1 Design & deploy performance measurement system
2.5.2 Develop & set organisational goals