Club Chef, a USA food processing company with $45 million in sales found the BSC focused its management on important business drivers. Within two years from implementation the company was much more focused on performance in key business areas, better at forecasting profits, labour costs had gone down, and the quality of performance measures had improved. Ratings taken in 1998 are compared with ratings taken in 1999....

BPIR Categories

8.2.5 Leaders review org performance/capabilities

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