West Mercia Constabulary uses a Balanced Scorecard (BSC) to measure its performance and help deliver its diverse services in a fully integrated manner. The BSC allows managers to see implications and trade-offs among different objectives, and whether the service is making West Mercia a better place to live. West Mercia Constabulary identified its critical success factors and developed 17 performance indicators focussed on what is critical. At West Mercia the use of the BSC: 1) Provides senior ma...

BPIR Categories

14.1.1 Design & deploy performance measurement system
14.1.2 Select and align measures.
14.1.4 Gather and integrate performance data.
11.1.2 Manage resource allocation
6.4.1 Improve process/service performance

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