To overcome financial and operational challenges Club America, a professional football club in Mexico, hired a new Club Operations President (COP) and implemented the Balanced Scorecard (BSC) in 2011. A Football Board was created as the club’s corporate governance entity, leadership was revamped and along with a clear delineation of responsibilities the BSC deployment was…

BPIR Categories

2.4.1 Design the organisational structure
14.1.1 Design & deploy performance measurement system
14.3.2 Implement an improvement approach/method/technique

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