Faced with increased competition the Tennessee Valley Authority (TVA), a US public power provider, implemented a BSC programme in 2000. The programme was designed to empower staff in establishing priorities; measure and report performance in key areas; help staff understand how individual activities were tied to company priorities; and to link individual compensation to company-wide results. Measures that were understood and appreciated by all levels of the organisation were adopted and performa...

BPIR Categories

14.1.1 Design & deploy performance measurement system
14.1.6 Communicate and use analysis findings

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