TP had used a traditional management by objectives (MBO) approach since its founding in 1995, and a review of HR programmes and processes was conducted in 1998. TP developed customised competency models and coupled them with a BSC designed for performance management. The overall experience and results were reported as being extremely successful and as a result, three key organisational processes were improved: 1) Business alignment; 2) Organisational learning; 3) Strategy communication....
BPIR Categories14.1.1 Design & deploy performance measurement system
2.5.2 Develop & set organisational goals
2.5.1 Communicate policies & strategies
10.4.4 Manage internal information & knowledge sharing
9.2.3 Define work competencies