To Help achieve its goal to be a high-quality acute care centre a non-profit 600-bed hospital in Taiwan determined to implement a BSC in its Emergency Department (ED) as a pilot to provide an integrated strategy and address low patient satisfaction. The four perspectives of the BSC developed by Kaplan and Norton (1993) were adopted…

BPIR Categories

14.1.1 Design & deploy performance measurement system
14.3.2 Implement an improvement approach/method/technique

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