Balanced scorecard (BSC) successfully incorporated into business model for strategic planning
Fortis, one of Central Europe’s largest general banks and insurers, looked for a comprehensive and flexible tool for strategic planning that would cover all of its business units. The company incorporated the Balanced Scorecard into its business model for strategic planning. Results: 1) Management now measures overall performance rather than focusing exclusively on short-term, bottom-line…
BPIR Categories
14.1.1 Design & deploy performance measurement system
10.4.4 Manage internal information & knowledge sharing
2.1.8 Understand the internal environment/performance
2.4.3 Franchise products and services