The HR department at GTE Directories (GTE), (now Verizon Communications), a USA based provider of on-line and print directory information, was tasked with developing a tool to measure HR's contribution to the business. The team integrated their vision and strategy into GTE's business objectives and all the organisation's work units, and then determined how to measure their effectiveness. The measurement programme chosen was the BSC and the team conducted many interviews to collect data. Five tar...

BPIR Categories

14.1.1 Design & deploy performance measurement system
9.5.3 Evaluate work for market value & internal equity
9.1.1 Identify strategic demands on human resources
15.4.7 Employee efficiency/productivity performance

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