In 1999 the Bridgeport Hospital a community teaching hospital in the US was losing money and the organisation chose the BSC as a strategic tool. Four important strategic dimensions of Organizational Health, Quality and Process Improvement, Volume and Market Share Growth and Financial Health were adopted and these became the dimensions on the BSC that…

BPIR Categories

9.1.3 Develop human resource strategy
9.5.1 Develop performance management approach
9.4.1 Align employee & organisation development needs
9.2.4 Communicate objectives/goals & metrics

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