In 1999 the Bridgeport Hospital a community teaching hospital in the US was losing money and the organisation chose the BSC as a strategic tool. Four important strategic dimensions of Organizational Health, Quality and Process Improvement, Volume and Market Share Growth and Financial Health were adopted and these became the dimensions on the BSC that drove the critical success factors, supported the hospital's objectives, and translated into measures on the card.
In 2001 the emphasis of the BSC ...
BPIR Categories9.1.3 Develop human resource strategy
9.5.1 Develop performance management approach
9.4.1 Align employee & organisation development needs
9.2.4 Communicate objectives/goals & metrics