Performance assessment was a difficult process at the St Luke’s Episcopal Health System, Houston, USA, because of cumbersome and time-consuming problems associated with coordinating data and assembling reports to provide a comprehensive view of performance indicators. Data on costs compared with patient volume by cost centre were not easily available and monthly closing took so long and reports were so late that management were in the dark as to whether or not they were meeting monthly goals. ...

BPIR Categories

10.4.4 Manage internal information & knowledge sharing
11.3.2 Provide internal financial information
14.1.1 Design & deploy performance measurement system

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