Balanced Scorecard implementation in an accounting firm

Corbett Duncan & Hubly, a US CPA firm, introduced the BSC cautiously with the aim of building a strong foundation before adopting BSC as a major measurement process. A Managing Partner applied it to two staff development programmes and presented the results to a partner’s retreat a year later where it was received with little enthusiasm. Data continued to be tracked and some years later up-to-date results were re-presented, were received more positively, and the firm set out to formalise a BSC...

BPIR Categories

9.5.1 Develop performance management approach
14.1.7 Review/evaluate performance measurement system.