Pitney Bowes Incorporated, a leading provider of mail messaging and document management solutions, learned the following lessons from its implementation of the BSC: 1) The BSC will never be 100% correct since it's a dynamic document under constant revision. 2) Get the BSC done quickly, and start using it, even if it isn't perfect. 3) Expect feedback from all levels, and ensure the system is flexible enough to make modifications. 4) Get and maintain communication upward and downward in the organi...

BPIR Categories

14.1.1 Design & deploy performance measurement system
14.3.6 Provide ideas management & innovation processes
2.4.3 Franchise products and services
9.1.1 Identify strategic demands on human resources

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