In 2000, Unilever Home and Personal Care - North America (HPC-NA), introduced the BSC to measure progress towards achievement of its strategic plan. A Strategy into Action Team (SIA) was appointed to identify and develop appropriate BSC measures. As a pilot a BSC was developed for the HPC-NA board and in 2002 a communication plan was developed to initiate the scorecard to all levels of the organisation. The communication plan used print, verbal, and electronic media and focussed on 4 key element...

BPIR Categories

2.5.1 Communicate policies & strategies
14.1.1 Design & deploy performance measurement system
14.3.2 Implement an improvement approach/method/technique

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