Pitney Bowes Incorporated, a leading provider of mail messaging and document management solutions, used the BSC to improve a process in its core business which saved the company millions of dollars and achieved a two-fold increase in the first-run yield of their order management process. After this success, a corporate initiative to develop a company-wide scorecard was begun in 2000. Approximately 200 performance metrics in four categories were identified for business units throughout the compan...

BPIR Categories

14.1.1 Design & deploy performance measurement system
14.1.2 Select and align measures.

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