Balanced Scorecard integrated with incentive plan in Taiwanese hospital

In an effort to contain costs a hospital, recognised as one of the most prestigious public teaching hospitals in Taiwan, implemented a BSC in 2003. To help align staff behaviour with its goals the hospital integrated the BSC with the its incentive plan for non-physicians in 2005. A team, led by the vice-superintendent, designed the plan to encourage nurses to improve their performance through teamwork. Performance indicators covered four perspectives: financial, customer, internal process, and l...

BPIR Categories

9.5.4 Develop & manage base & variable compensation
9.5.5 Manage reward & recognition programs