The performance measurement system at Southcentral Foundation (SCF), an Alaska Native nonprofit healthcare organisation and winner of the 2011 Malcolm Baldrige National Quality Award, utilised an organisational Balanced Scorecard (BSC). The BSC used a balanced set of strategic measures, each tied to a strategic objective, among four perspectives: Customer-Owners, Workforce Development, Organisational Effectiveness, and Financial and Workload, selected during the annual Strategic Planning Cycle. ...

BPIR Categories

14.1.1 Design & deploy performance measurement system
2.2.4 Formulate and review business unit strategy
14.3.2 Implement an improvement approach/method/technique

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