The Maine Medical Centre, a 606-bed, voluntary, non-profit, general medical and surgical hospital in the USA, implemented the BSC in 2002. Key performance indicators (KPIs) were developed including length of stay, patient satisfaction, physician satisfaction, patient falls and direct computerized physician order entry rate. Performance against the KPI’s was regularly measured, reported and monitored. The facility was able to reduce the average length of patient stay by almost one full day and ...

BPIR Categories

14.1.1 Design & deploy performance measurement system
14.1.2 Select and align measures.

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