From its creation from the bankruptcy of its predecessor in 2011, the New Mexico Philharmonic Orchestra (MNPhil), a classical music organisation in the US, adopted the Baldrige criteria, focussed on performance management and sustainability, and thrived. For six years, the orchestra tracked and trended data, with about 40% benchmarked against external sources. One of the significant ways that NMPhil used the Baldrige Criteria was to measure stakeholder satisfaction across six segments. The org...

BPIR Categories

14.2.4 Conduct best practice/ process benchmarking
14.3.3 Implement an org-wide continuous improvemnt program

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