In 2011 the University of Kansas Medical Centre (UKMC), a US nonprofit, academic medical centre, adopted the Baldrige Criteria for Performance Excellence (CPE)to change the workplace culture of its support services departments. The project leader attended a Baldrige conference and learned from leaders of Baldrige award winning organisations. As a first step a CPE criteria-based assessment tool addressed the Workforce (category 5 of the CPE). Performance gaps were identified, and the team then wo...

BPIR Categories

14.3.3 Implement an org-wide continuous improvemnt program
14.3.4 Conduct a business excellence assessment.

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