In 2011 the Puerto Rico Small Business and Technology Development Centres (PR-SBTDC), began teaching the Baldrige Criteria for Performance Excellence to small businesses on the island, with the intention to increase their competitiveness and help them succeed in a global marketplace. The programme included eight, monthly, day-long sessions that focussed on a theme within the…

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14.3.3 Implement an org-wide continuous improvemnt program
14.3.4 Conduct a business excellence assessment.

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