The foundation for success at Milliken & Company, a US manufacturer, was built on the Baldrige Criteria for Performance Excellence. Milliken began to assess itself internally using Baldrige standards until the Baldrige Criteria became completely ingrained in the way employees thought and the way they worked. Internal Baldrige competitions with five different categories were set up with businesses and support areas competing. The application process used was exactly the same as the Baldrige proce...

BPIR Categories

14.3.4 Conduct a business excellence assessment.
2.2.4 Formulate and review business unit strategy

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