Over a seven year period from 2011, the Baldrige Excellence Framework was instrumental to the management and improvement of processes at the Memorial Hospital and Health Care Centre in the US. Memorial used the Baldrige Criteria for Performance Excellence [part of the Framework] to challenge and refine processes to create consistent, high-quality results for direct…

BPIR Categories

14.3.2 Implement an improvement approach/method/technique
14.3.4 Conduct a business excellence assessment.

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.