In 2002 the PRO-TEC Coating Co, a provider of coated sheet steel adopted the Baldrige Criteria. The company established three fundamental concepts to manage the business, its products and its employees (called Associates by the company): ownership, responsibility and accountability. Self-directed teams were set up with empowered, innovative leaders to fix identified problems quickly. Strategic…

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14.3.4 Conduct a business excellence assessment.
14.3.3 Implement an org-wide continuous improvemnt program

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