To achieve an increase in transplant numbers, the Centre for Organ Recovery & Education (CORE), a US organ procurement organisation, began a performance excellence journey with Baldrige with the aims of: 1) Developing a process to identify key processes; 2 Developing a systematic method to evaluate key processes; 3) Transferring the new knowledge throughout the…

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14.3.4 Conduct a business excellence assessment.
14.3.5 Reengineer business processes & systems

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