Boeing (A&T), Long Beach, California won the Malcolm Baldrige Quality Award in 1998: A&T directly in­volved its 7,000 Air Force customers and suppliers in planning and decision making at all organisational levels.

BPIR Categories

5.2.2 Work with suppliers/outsourced contractors
1.3.1 Build customer relationships
8.2.3 Leadership relationships with customers
13.1 Develop and manage supplier/customer partnerships
2.2.1 Obtain stakeholder input into strategy formulation

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