Boeing (A&T), Long Beach, California won the Malcolm Baldrige Quality Award in 1998: Process-based management, or PBM, is the principal tool of A&T’s more than 100 Integrated Product Teams (IPTs) and the even larger number of functional and self-directed work teams that support the IPTs. Made up of engineering, work-team, customer, and supplier representatives, IPTs oversee the design, production, and delivery of the C-17’s more than 125,000 parts and supporting services. Inclusion of work-...

BPIR Categories

1.3.1 Build customer relationships
5.2.2 Work with suppliers/outsourced contractors
9.3.4 Create & deploy teams
3.2.1 Translate customer needs into product requirements
13.1 Develop and manage supplier/customer partnerships

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