3M Dental Products Division, St. Paul, Minnesota won the Malcolm Baldrige Quality Award in 1997: 3M DPD’s Business Performance Management Matrix provides a framework for aggregating performance measures and for linking them to key business drivers and goals....

BPIR Categories

2.1.9 Assessment of the internal/external environment
14.1.4 Gather and integrate performance data.
2.2.4 Formulate and review business unit strategy
14.1.1 Design & deploy performance measurement system

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