Boeing (A&T), Long Beach, California won the Malcolm Baldrige Quality Award in 1998: When threatened with cancellation of its C-17 program, Boeing A&T re­sponded with a complete over­haul of its business, aiming to become “process-focused and customer-driven.” It initiated partnerships with customers, unions, and suppliers. It replaced manager-controlled teams with empowered teams that now function…

BPIR Categories

8.2.2 Create an environment for empowerment/innovation
13.1 Develop and manage supplier/customer partnerships

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