3M Dental Products Division, St. Paul, Minnesota won the Malcolm Baldrige Quality Award in 1997: Dentists, distributors, and major suppliers are involved in a systematic approach to translating 3M DPD's key customer requirements into design requirements, prototypes, and, ultimately, reliable, quality products....

BPIR Categories

3.2.1 Translate customer needs into product requirements
5.2.2 Work with suppliers/outsourced contractors

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