Clarke American Checks, San Antonio, Texas won the Malcolm Baldrige Quality Award in 2001: The Partner Quality Function Deployment Satisfaction Index is a key indicator of partner satisfaction. Clarke American's 1999 results show positive trends with performance levels approaching 82% satisfaction in the banking and national accounts divisions, which exceed the average scores for the American Customer Satisfaction Index for the manufacturing/non-durables industry. Clarke American's results are ...
BPIR Categories1.1.1 Customer performance/satisfaction measurement
1.3.1 Build customer relationships
13.1 Develop and manage supplier/customer partnerships