Clarke American Checks, San Antonio, Texas won the Malcolm Baldrige Quality Award in 2001: Clarke American's culture is built on a business approach called "First in Service" (FIS), which describes how the company conducts business and the behaviors expected of every company leader and associate. The FIS approach is the driving force behind the company's improvement initiatives and helps align systems and processes with the organisation's strategic goals and objectives. FIS behaviors and action...

BPIR Categories

8.2.1 Leaders communicate with employees
9.2.2 Define & align work outputs & metrics
2.5.1 Communicate policies & strategies

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