Clarke American Checks, San Antonio, Texas won the Malcolm Baldrige Quality Award in 2001: Clarke American's Key Leadership Team utilizes a goal deployment process to communicate and deploy values, directions, and performance expectations throughout the company. All associates receive company updates through weekly, monthly, quarterly, and annual meetings. Clarke American's eight values are: Customer First, Integrity and Mutual Respect, Knowledge Sharing, Measurement, Quality Workplace, Recogni...

BPIR Categories

2.5.1 Communicate policies & strategies

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