Corning Telecommunications, Corning, New York, optical fibre manufacturer won the Malcolm Baldrige Quality Award in 1995: All “Level 1” suppliers, who provide the division’s most essential inputs, participate in TPD’s Supplier Total Value process and serve on input-specific teams that establish quality requirements and monitor performance.

BPIR Categories

13.1 Develop and manage supplier/customer partnerships
5.2.2 Work with suppliers/outsourced contractors
5.5.3 Improve process/product performance

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