Custom Research (CRI), Minneapolis, Minnesota won the Malcolm Baldrige Quality Award in 1996: CRI includes its major software supplier as a key partner in its annual planning sessions during which CRI shares its goals and both organisations work to decide how the software supplier can best contribute....

BPIR Categories

2.2.1 Obtain stakeholder input into strategy formulation
6.2.2 Work with suppliers/outsourced contractors
8.2.3 Leadership relationships with customers
13.1 Develop and manage supplier/customer partnerships

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