ADAC Laboratories a Silicon Valley-based (Milpitas, California) maker of high-technology healthcare products won the Malcolm Baldrige Quality Award in 1996: Customer-retention rates at ADAC have increased from 70% in 1990 to 93% in 1995, and service-contract renewals have risen to 95%, from 85%....

Unlock this article and 10,000+ more

To get the most out of our extensive resources, please login or become a member below.

OR
X
X